Reviews

Home / Reviews

From 136 reviews
Pam Fuller
Pam Fuller

Ken was very thorough, professional and fixed the furnace quickly.

I was very pleased with his knowledge and how efficient he was.

I would definatelt ask for him personally for all my heating or air conditioning needs.

Pam Fuller-

via Google
Becky Mitchell
Becky Mitchell

I needed a service ASAP and I've inquired a few other HVAC people, but these guys came darn near right away! Not only did they come through fast, they were fantastic. The employees were AWESOME! I'll never go through anyone else for my …

read more
Response from business owner

Thank you so much for this review!! We appreciate it!!

via Facebook
Lawrence Donnelly
Lawrence Donnelly

Have used Infinity over 5 years and their services result in quality heating and cooling outcomes for our home.

via Google
Isaac
Isaac

Heather and the tech matt was great they handled everything with care and professionalism. I would recommend them to all my friends and customers. This company will be my go to company from hear on out.

Thank you for the great service

read more
via Google
Kip Paul
Kip Paul

The service technician had a problem fixed in under 10 minutes. I had spent a couple hours trying to fix it myself. He was very quick and very nice to work with.

via Google
Louis Ruth
Louis Ruth

Our house HVAC was acting up losing heat in a big house in the cold winter. Infinity Heating & Air came out to look at the problem, then ordered a new part and installed it a few days later.

Thank you very much for keeping our family warm…

read more
via Google
Jason Paradis
Jason Paradis

Fantastic service! The technician, Matt, was courteous, knowledgeable, and extremely helpful. There was a longstanding issue and he resolved it pretty quickly. Getting courteous service from someone who is most likely working a lot during …

read more
via Google
Calic Dunlap
Calic Dunlap

We used this company to install a new furnace/ac unit due to an improper install when the house was built. Showed up on time and rushed us into their schedule which means alot during the cold season. Very informative on any questions I …

read more
via Google
Julie Folk
Julie Folk

They were quick to reply and repair. So thankful we called them. The tech was clean and did not leave a trace. Will highly recommend to friends and family.

via Google
Doug Barnes
Doug Barnes

These guys are great! It was easy to make an appointment and they were able to fix my gas Insert in less than an hour. I was quite impressed with the service and price.

via Google
Michelle Cunningham
Michelle Cunningham

Very professional and prompt response. Will use this company in the future. I would be very confident and comfortable referring this company to my clients, friends, and family.

via Google
Thomas Bush
Thomas Bush

Great company. Hired them to remove my old hydro heat system and install a ducted heat pump. The whole crew was great. I highly recommend this company for any hvac needs.

via Google
Chris Siminski
Chris Siminski

From start to finish an outstanding company!!

1. NO RUN AROUND! Every other company I called refused to answer questions about products I knew I wanted(interested in) installed until I had them out for a quote. Constantly trying to push me …

read more
via Google
ZEPHYRSS94
ZEPHYRSS94

They were super nice and did a great job!

via Google
Lisa Pritchett
Lisa Pritchett

They were very friendly & the work was done quickly.

via Google
Dean Brinton
Dean Brinton

We stumbled upon Infinity Heating as a result of our regular HVAC repair person retiring. Infinity did 2 back to back A/C jobs for us during a week when temps were in the 80F range. Their response time was GREAT, and pricing very fair. …

read more
via Google
Valerie Hall
Valerie Hall

Ken the owner and Austin who Installed our system were AMAZING.! Small family owned business who take alot of pride in what they do. We had a quote from another installation company and canceled on them to work with Infinity and I'm glad we…

read more
via Google
Mocha JoJo
Mocha JoJo

Our heat pump quit working quite noisily on one of the hottest afternoons this year. Called the next morning and Matt showed up that afternoon to repair and get our house cooled down. Without the AC our house was over 80 degrees, and now it…

read more
via Google
Ali Berg
Ali Berg

I’ve known Ken for 20 years so when it came time for central air, there was only one guy I was calling. I’m so glad we made the switch! Ken and his team were knowledgeable, courteous, professional, and knew their way through even the …

read more
via Facebook
Michael Belnap
Michael Belnap

Our furnace started making a weird noise. They came out and looked at it and cleaned a couple spots and been working good since. They answer and return calls to stay in touch with you.

via Google
Edgar P
Edgar P

Boss need to give these hard working employees a raise. They get the done well. I highly recommend Infinity for your HVAC needs

via Google
Keri Guarez
Keri Guarez

Infinity fit us in very quickly. They charged us $100 LESS than what every other company quoted for a diagnostic. We live in the country, so any service visit needed is always pricey. The diagnostic was fast, and the problems with our …

read more
via Google
Jon Owens
Jon Owens

Infinity Heating came out to my home today within hours of calling for my non working furnace, they replaced too sensors and also did a full service inspection/tune-up and also replaced my thermostat with a new upgraded version per my …

read more
Response from business owner

Thanks Jon. We are happy to help!

via Google
Marycruz Talavera
Marycruz Talavera

A non company mechanic was using the company vehicle and driving recklessly and almost hit my car. Owner Ken was very responsive and great customer service in addressing situation!

Response from business owner

So Sorry that happened and I did contact the shop that was responsible for driving the Truck at the time....

via Google
Pat D
Pat D

Ken and the installers are very good at what they do. I used them after seeing others recommend them on Facebook. I'm glad I did. They kept me informed on everything. Great company and Ken had some great ideas. Very happy customer!

via Google
Diane Webb
Diane Webb

Unlike the other companies that gave us quotes, Ken was able to come up with a good, affordable 3-zone ductless design for our challenging exterior. He recommended the very nice Emura upgraded indoor units so we could get the system …

read more
via Google
Joseph Hoskins
Joseph Hoskins

Heater alarm was activated, I was referred to Infinity by a friend. Called Ken and asked if he could look at the issue, I told him that house had another small heater and if they were busy I could wait a few days, that it was not an …

read more
via Google
Ashley Frank
Ashley Frank

Ken and Nate were great! Our heat pump wasn't working so I called to see if I could get a quote to get it fixed and they sent someone out the same day I called. Nate was on time and was able to diagnose the problem quickly. He was straight …

read more
via Google
Greg Helle
Greg Helle

Ken was great. Small company feel that is responsive and just takes care of what the problem is. No monkey business trying to upsell you something.

via Google
Gary Olguin
Gary Olguin

Searching for professionals that look out for their customers, that are prompt, reliable and great at explaining everything? Look no further! Great prices, great service, great people!

via Google
Michelle Wright
Michelle Wright

Matt was my technician and he was personable, knowledgeable and all around excellent.

via Google
Rob Geffre
Rob Geffre

Ken and his team were fantastic right on time, I felt very comfortable around the guys working on the house. They were great with my Golden Retriever who would not leave them alone. The quality of work is top notch and I would recommend …

read more
via Google
Meri Colon
Meri Colon

Very hardworking, polite repairman. Would definitely recommend Infinity Heating and Cooling.

via Google
Ed Rowe
Ed Rowe

Repair of gas fireplace.

Technician was on time & based with our phone call had the proper repair part with him.

He did a great job and tried to salvage the existing unit before replacing it with a new unit.

He did a good job cleaning up …

read more
via Google
Donna Elliott
Donna Elliott

From start to finish, these guys ROCK!

Ken and Nate saved me in a pinch a few months ago. I was so impressed with their quality and customer service I purchased a mini-split system for my home.

Ken took as much time as needed to answer all…

read more
via Google
Joe Hoit
Joe Hoit

Very helpful people with a lot of product knowledge

via Google
Kyle McElfresh
Kyle McElfresh

I hired this company to install a new Bosch heat pump after record heat in Puget Sound. They are honest, hard working and collaborative with the customer. Ken, the owner, is direct and honest. Nick, along with the rest of the crew, …

read more
via Google
Angel Sarchett
Angel Sarchett

We had a great experience with Infinity Heating and Air. The owner came and gave us a bid on the same day I called about pricing for AC, he recommended a heat pump and we had one installed. There was a manufacturers issue with one of the …

read more
Response from business owner

Thank You enjoy!!!

via Google
David Dayle Rice
David Dayle Rice

Ken was friendly and knowledgeable, his crew was just as nice and capable. Two hours after Nathan & Austin left we were luxuriating in 74 degree air while it hit 90 outside. The price was exactly what his estimate was. They were faster …

read more
Response from business owner

Thank You!! You and Debbie enjoy!

via Facebook
Erika McInnis
Erika McInnis

This company is family owned and operated, the owner came to our home to bid installing A/C and he was so kind and honest. They were able to install our unit really quickly, for being such a busy time of year, and all of the employees were…

read more
via Google
Kris Merritt
Kris Merritt

We have used Infinity since 2016 for our heater service. Recently our water heater started leaking and out of 3 quotes they were the best. They were on time and left the area where the water heater was better than they found it. We also …

read more
via Google
Britany Fermin
Britany Fermin

Just bought a house with a furnace and heat pump and wanted to get everything checked over. Very professional, friendly, and helpful. Answered all my questions and educated me on how the system works and things I can do to get the most life…

read more
via Facebook
Britany Fermin
Britany Fermin

Just bought a house with a furnace and heat pump and wanted to get everything checked over. Very professional, friendly, and helpful. Answered all my questions and educated me on how the system works and things I can do to get the most life…

read more
via Google
Chris
Chris

We called when our heater went out. Ken was friendly, honest and professional in getting me scheduled on short notice. He fixed our heater quickly and had explained to us why it went out. Ken will definitely be our first call for any HVAC …

read more
via Google
Shawna Tews
Shawna Tews

A few days after Christmas I called after hours because our furnace was not working properly. Within an hour we had a service technician at our house to make the repair. Our system was 29 years old and we have been nursing it along putting …

read more
via Google
Donna Hickok
Donna Hickok

Came to check heat VERY nicely told me with heat pump the cool air at first is normal. Never had one before. Then went over thermostat basic computerized BUT it does way too many things. Used them before and will ALWAYS

CALL THEM.

via Google
Martin Kiongo
Martin Kiongo

Called them on a Sunday morning needing urgent thermostat repair. Was cheaper than the competition, was on time, professional and explained the different options before replacing the thermostat. Very impressed by the service.

via Google
Johann Contasté
Johann Contasté

Great customer service and extremely professional technician. (Alex Warren)

via Google
Scott Henry
Scott Henry

Alex was very professional, friendly and knows his stuff! We now "got a guy" and will definitely call him again. Thank you very much Alex!

via Google
Bonita B
Bonita B

We just bought and moved into a manufactured home last spring. We needed to update our 23-year-old furnace. Ken was completely honest with us about the options we had and how it would work out. With summer coming we decided with a 95% …

read more
via Google
Amber Mrsny
Amber Mrsny

Family business who treats you like family. Can't go wrong with Infinity Heating & Air!

via Google
Deverie Stephens
Deverie Stephens

efficient, friendly, affordable and great communication!

via Facebook
Bernie Balsis
Bernie Balsis

Had a top notch experience! Before selling my house, called Infinity to service my furnace and gas fireplace one last time. Alex showed up and was extremely professional and displayed a lot knowledge. He was very courteous and very thorough…

read more
via Google
Don Nunley
Don Nunley

Fantastic service. Have already recommended to a friend.

via Google
Al Calcagno
Al Calcagno

Furnace quit during recent cold spell. Even though they were busy, they fit me in and I was toasty warm by early afternoon.

via Google
Debra S.
Debra S.

I found myself in an extremely awful crunch of needing some sheet metal work. I called several companies they all pretty much laughed and said they were too far out thus I would have had to put all my other workers

and job off. Even …

read more
via Google
Nichole Cameron
Nichole Cameron

I called in a panic after hours because my furnace wouldn't stay running and he called me right back listened to what was happening and told me what to do to get it going. No charge nothing just awesome advise when i was in a pinch. I then …

read more
via Google
Robert Jeffrey Wolter
Robert Jeffrey Wolter

All I can say is WOW, other than professional, honest, knowledgeable and went the extra mile, Oh and and personable.....THANKS MUCH!

Response from business owner

Thanks Jeff great meeting you!

via Facebook
Robert Jeffrey Wolter
Robert Jeffrey Wolter

All I can say is WOW, other than professional, honest, knowledgeable and went the extra mile, Oh and and personable.....THANKS MUCH!

via Google
DarkCloud 808
DarkCloud 808

Over & beyond the call of service... I appreciated all the tech’s advice...already referred the co

via Google
Anthony Nicholson
Anthony Nicholson

They got my HVAC system repaired fairly quickly, friendly techs.

via Google
Calvin James
Calvin James

They do not inflate cost, when it's cold and they know you're in need of heat.

via Google
Coreana Heaton
Coreana Heaton

A burning plastic smell was coming from our furnace. Ken came out and fixed it right away for us. So glad to have heat again! Thank you so much for your prompt and amazing service. We will definitely recommend you to friends and family.

Response from business owner

Thank You! Just in time for the cold! Enjoy

via Google
Tayler Miller
Tayler Miller

Got us in quickly! Very friendly, fast, great service. Definitely recommend & will use them again in the future.

via Google
James Ewing
James Ewing

My heater control board went out Infinity went above and beyond to fix my problem, and as quick as possible. My wife had to have surgery today, and Infinity not only went out of their way to get us a new control board, they worked around …

read more
via Google
T Marie Rodriguez
T Marie Rodriguez

Furnace was not functioning properly. We contacted Infinity at 7:00 am. They came out the same morning, were on time, friendly, knowledgeable and fixed the problem fairly quickly. They explained how the unit works and have me some great …

read more
via Google
John Gladson
John Gladson

Alex did an Awesome job on our furnace and fireplace. Gave me tips and let me know how often and important the cleaning is. We’ll definitely call him back next year👍🏻

via Google
Barry Boo
Barry Boo

This service person did a great job from start to finish. Cleaning his work area before and after finishing the job. Very courteous! The rates for Infinity are very competitive.

via Google
Elizabeth Field
Elizabeth Field

Excellent, fast, efficient service. Thank you!

via Facebook
Terry Joyce
Terry Joyce

Very Prompt in coming out, excellent service & taking care of the problem with reasonable prices. I called a lot of places that would take over a week to come out, he was the only one that was there when you needed something taken care …

read more
via Google
David Denny
David Denny

Alex and Infinity Heating & Air were fantastic! I highly recommend them for your HVAC needs! Thank you!

via Facebook
Kristina Vallery
Kristina Vallery

Alex arrived on time and was super friendly. After reviewing my request for service he said it was something I could easily fix. He further stated he didn't feel right charging me the quoted $150.00 for such a simple task. He advised on …

read more
via Google
Jen Joseph
Jen Joseph

Fast, Friendly and a reasonably priced!

via Google
Sawyer Clouse
Sawyer Clouse

I was happy with the quality in the crew that worked at my house. the crew was very friendly and professional. quality all around.

via Facebook
Dawn Mason
Dawn Mason

My AC stopped working at my Salon. Infinity was there to fix it less than 2 hours after my call. Amazing customer service!

via Google
Sylvia Churchill
Sylvia Churchill

Professional, honest, reliable service, I highly recommend.

via Google
Maggie Lane
Maggie Lane

Great customers service , honest !

Response from business owner

Thank you for your business and kind words!

via Facebook
Elaine A
Elaine A

Great guys to work with! 😀

via Google
Daniel Reynold
Daniel Reynold

Ken provides package quotes for installation that include all parts and labor charges, so what he quotes you will be what you pay.

He and his crew are friendly, talkative, easy

y going professionals that are sticklers for details. To give …

read more
via Facebook
Daniel De Jager
Daniel De Jager

Ken provides package quotes for installation that include all parts and labor charges, so what he quotes you will be what you pay.

He and his crew are friendly, talkative, easy going professionals that are sticklers for details. To give you…

read more
via Google
Victoria Doyle
Victoria Doyle

Ken & Alex added us to an overloaded schedule on an icy day and rescued us. I could not be more grateful or happier about the professional and honest job. Thank you!

via Google
Christina Snow
Christina Snow

Mike, Kelley, and Ken did a great job! They installed an A/C unit, as well as extended our gas lines for a barbecue and our two fireplaces. One of which is pictured below. Ken told us what kind of gas fireplace unit we needed to buy and …

read more
via Google
Sue Sroka
Sue Sroka

We are seniors and sorry to say a lot of companies try to take advantage of us. We had bad lucky picking out companies to do some remodeling.

We finally got lucky and hired INFINITY HEATING AND AIR.

Needed our furnace and hot water tank …

read more
via Facebook
Alex Dumlao
Alex Dumlao

Ken and crew are incredible! Our furnace burned out the week in February where temps were below freezing. He made it a priority to give us a visit to take a look. He gave us a very fair quote and we quickly had our new furnace, thermostat, …

read more
via Facebook
Alex
Alex

Ken and crew are incredible! Our furnace burned out the week in February where temps were below freezing. He made it a priority to give us a visit to take a look. He gave us a very fair quote and we quickly had our new furnace, thermostat, …

read more
Response from business owner

Thanks again ALEX hope you enjoy having that AC as the summer hits!

via Google
C M H
C M H

Great company! If You are looking for an honest company that is professional and stands for utmost integrity, look no further. Its incredibly hard to find service so honest and fair. We will definitely be recommending! Mike was such a great…

read more
via Google
Armando Mejia
Armando Mejia

Thank you for your quick response today and getting the job done. Highly recommended!!!

via Google
Armando Mejia
Armando Mejia

Thank you Ken for your quick response today. Great talking to you today!! Very professional and on time

via Facebook
sabrina Dillion
sabrina Dillion

Ken was the tech that came out to fix the furnace. He did an amazing job from arriving on time, fast and very efficient. After he completed his work he came to me to explain how to care for the furnace. I highly recommend Ken for the job …

read more
via Google
Sam Galvez
Sam Galvez

The guys from infinity heating and air are amazing they come and get the work done and do an amazing job with her they’re also very much wanting to teach you about the stuff explain it to you so you not feeling like you don’t know what’s …

read more
via Google
Igor
Igor

Their customer service is top-notch. Couldn't expect more from them. Ken is very prompt at answering phone calls. Will do business again.

via Google
Mike Page
Mike Page

Grandpa gets lucky when Ken answers the phone at Infinity Heating. The first freeze of the year. Furnace dead. Family and grandkids due home in two days. House is 39 degrees. Ken has the furnace heating the house in an hour's time. This …

read more
via Google
chris nelson
chris nelson

This company is great, very helpful and go above and beyond to explain and troubleshoot the system. Ken and Mike even met me after hours to test a component at no charges. Knowledgeable and honest, these guys made a very hot house cool with…

read more
via Google
Aaron P (IHOP)
Aaron P (IHOP)

Professional, responsive, efficient, and a great local company to work with. Glad to have found Infinity Heating & Air and will use them for all my HVAC needs. Highly recommended, and for me, I wouldn't use anyone else.

via Google
Stephany Biswell
Stephany Biswell

Outstanding service! . Always prompt and ready to help with all of your HVAC needs. I would highly recommend. The owner is pleasant,very knowledgeable with all of your questions. Fantastic family business.

via Google
Stefanie Moser
Stefanie Moser

After inspection for selling our house we had to have the furnace completely serviced cleaned and maintenance. Infinity came out same day and did amazing! Also strapped in the water heater! Thank you so much for your quick response, and as …

read more
via Google
Tiera Ortega
Tiera Ortega

Professional friendly and honest! Ken does a great job with all of our HVAC needs!

via Google
Toni Wilson
Toni Wilson

If always had a great experience with Infinity heating. They installed my heat pump and saved me hundreds. Thank you very much for your speedy service. I would recommend to anyone and everyone.

via Google
Darci Kivalu
Darci Kivalu

Infinity Heating & Air did a superb job installing our ductless heat pump. Not only that the pricing was right as I had

got a quote from another larger company who was charging me $1500 more than Infinity Heating & Air. I'm glad I chose …

read more
via Google
Dean Webb
Dean Webb

Fantastic service, on time and the most affordable of all the companies I called.They did my pool heater, so they have a wide range of capabilities. Highly recommend!

via Facebook

Sign Up for Newsletter