Heat out? Gas smell? We answer, any hour.
A real person picks up nights, weekends, and holidays — not voicemail. Here's exactly what counts as an emergency, what can safely wait, and how to reach us right now.
Real person · Open 24 hours
Call now — we triage honestly and tell you what it'll cost before anyone rolls.
Call right now (any hour) if:
Gas smell (rotten egg odor)
Leave the house first, then call the gas utility from outside. Call us after that — this is a safety issue before it's an HVAC issue.
Carbon monoxide alarm
Evacuate everyone and call 911 immediately. CO alarms exist for exactly this — don't wait to see if it's a false alarm.
Electrical burning smell or smoke from equipment
Kill the system at the breaker, then call us. Never leave a system running once you smell burning or see smoke.
Water actively damaging your home
Shut off water at the valve if you can safely reach it, then call. An air handler or water heater pouring water onto living space won't wait for a morning slot.
No heat during a hard freeze with vulnerable occupants
Infants, elders, or anyone with medical needs and no heat during freezing temperatures is a same-hour call, any hour. We answer around the clock.
Urgent, but morning is fine
- System not keeping up but the house is otherwise safe — space-heat one room and close doors until the next available visit.
- AC out on a warm day — shades down, fans on, hydrate. Our summers rarely stay hot enough overnight to make this dangerous.
- A heat pump stuck in one mode, or outdoor-unit icing that normal defrost isn't clearing.
- Odd noises without smoke, burning smell, or total system failure — book the next slot rather than running equipment that's grinding or screeching.
Not sure which bucket you're in? The Comfort Diagnostic walks through your symptoms in three taps and gives you an honest read — including whether it's genuinely time to call.
Check these before calling (two minutes)
- Thermostat mode and batteries.
- The breaker panel for a tripped double-pole breaker.
- The furnace's local disconnect switch — it looks like a light switch near the unit and gets bumped off more often than you'd think.
- The air filter — a suffocated system can shut itself down and recover once it can breathe again.
- A full condensate pan float-switch shutdown.
A surprising share of "dead system" calls end here — we'd rather save you the trip charge.
Emergency service questions
Is Infinity Heating & Air really open 24/7 for emergencies?
Yes — a real person answers the phone nights, weekends, and holidays, not a call center or voicemail. Tell us who's in the home and what the temperature is doing, and we'll triage honestly between dispatching now and getting you through until the next standard slot.
Do you charge extra for after-hours emergency calls?
Emergency dispatch outside normal business hours carries an after-hours rate, and we always tell you that rate before anyone rolls a truck. If your issue can safely wait for a standard appointment, we'll tell you that instead of upselling an emergency visit you don't need.
My furnace short-cycles — is that an emergency?
Usually not, but stop running it and check the filter first. Persistent short-cycling often means an overheating limit switch is doing its job — it warrants prompt service, but it's rarely a call-right-now situation unless it's paired with burning smells or no heat in freezing weather.
What should I do while I wait for the emergency tech to arrive?
Whatever we tell you on the call — usually shutting off the affected equipment at the breaker or water valve, keeping vulnerable occupants warm with blankets or a safe space heater, and staying reachable by phone. We walk you through it live; you're never guessing alone.
24/7 means 24/7.
Call (253) 740-5135 — nights, weekends, holidays. A real person answers, every time.
Open 24/7 · 100% Satisfaction Guaranteed · Graham, WA